There are two types of passwords in SOLO Server. In most cases, your customers will use the customer password to log in to the Shopping Cart or Customer License Portal , and they will use a License ID and activation password to activate a product.
Each Customer will have one customer password. A customer would use their Login ID (email address, Customer ID or License ID for example) and the customer password to log in to the Shopping Cart or the Customer License Portal. The customer password can also be used to activate a software product, but in most cases, we recommend having your customer use the activation password to activate (see below).
The customer password can be set by the customer, the SOLO Server author, or randomly generated.
If using SOLO Server's integrated Shopping Cart, new customers will be able to register an account and choose their own customer password or set a random one. Customers can also potentially change their customer password after logging into the Customer License Portal.
If the customer has set their own customer password, either through the initial registration or by updating it through the Customer License Portal, the password will not be visible or accessible in the SOLO Server author interface for users without View Password permission. View the topic on Password Accessibility for more information.
If a SOLO Server author chooses the customer password or if it is randomly generated, then it will still be visible in SOLO Server.
The Activation Password is different for each License ID and must be randomly generated. The activation password can only be used to activate a software product. Since the activation password is always randomly generated, it is always visible in SOLO Server. The activation password can be reset through the author interface.